Last updated: October 9, 2026
Where we ship
We currently ship to addresses within the United States, including APO/FPO addresses. We do not ship internationally at this time.
Processing time
Orders are processed within 1 to 2 business days (Monday to Friday, excluding US holidays). Orders placed after 12 PM ET on a Friday, on weekends or on holidays are processed the next business day. During launches and peak seasons, processing may take a little longer.
Shipping rates and delivery estimates
Shipping options, rates and estimated delivery times are shown at checkout before you pay. Standard shipping usually arrives within 3 to 7 business days after your order ships. Delivery estimates are provided by the carrier and are not guaranteed.
Order tracking
When your order ships, you will receive a confirmation email with a tracking number. Tracking may take up to 24 hours to update after you receive it.
Address changes
Please double-check your shipping address at checkout. If you need to change it, email us at info@Kapture-hub.com as soon as possible. We cannot change the address once an order has shipped.
Lost, stolen or damaged packages
If your tracking shows delivered but you can't find your package, check with neighbors and your building's mail room first, then contact us within 7 days of the delivery date and we will help you file a claim with the carrier. If your package arrives damaged, keep the packaging and email us a photo within 7 days of delivery.
Questions
Email info@Kapture-hub.com and we'll get back to you within 1 to 2 business days.