Last updated: October 9, 2026
We want you to love your PiX. If something isn't right, here is how returns, exchanges and refunds work at Kapture.NYC.
30-day returns
You can return an item within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories (USB-C cable, strap and any included cards). You will also need your order number or receipt.
To start a return, email us at info@Kapture-hub.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damaged or wrong items
Please inspect your order when it arrives. If the item is defective, damaged or not what you ordered, contact us within 7 days of delivery with your order number and a photo, and we will make it right with a replacement or refund at no cost to you.
Exchanges
Want a different colorway? The fastest way is to return the item you have and, once the return is accepted, place a separate order for the new one.
Non-returnable items
Gift cards and items marked final sale cannot be returned.
Return shipping
If the return is because of our error (defective, damaged or wrong item), we cover return shipping. For all other returns, return shipping costs are the customer's responsibility and original shipping charges are not refunded.
Refunds
We will email you once we have received and inspected your return to let you know whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@Kapture-hub.com.
Warranty
Every PiX comes with a 1-year limited warranty against manufacturing defects from the date of delivery. The warranty does not cover accidental damage, water damage, loss or normal wear. To make a warranty claim, email us with your order number, a description of the issue and a photo or short video.